What is return policy?

 Return Policy:

​

We have a very easy simple Return Policy. Customers need to place the request within 24 hrs. Following is the eligibility criteria:

​

• If you received the wrong product. 

• If the received product is damaged or has manufacturing defects.

• Return/Exchange requests from customers should come within 24 hours from receipt of the product. 

• Customers need to provide clear photographs of the received product and a parcel opening video without editing.

​​

For Return Customer should take care followings.

• Product has not been worn out or washed or damaged by the customer.

• The product is not altered or tailored in any form by the customer.

• ​

Note: For any complaint, this is necessary to provide a parcel opening video without any edits. The video should cover the outer parcel label and start to end of the Parcel opening clearly showing the fault. Slight Colour Variation due to digital photography is common in these types of silk sarees and will not be considered for return/exchange. Small thread stains in manufacturing will not be considered damage. For Ilkal Sarees, Paithani Sarees, Khan Sarees, Gadwal Sarees, and Narayanpeth Sarees requests should come within 24 hours from receipt of the product. For these items for approved product fault, a replacement will be applicable and not a refund.

​

Return/Replacement Process:

​

You can email us at vidhansshopy@vidhansfashion.com within 3 days from the date of delivery. Also you can contact us on our WhatsApp mentioned on our Website.

You should provide the following details along with request.

​

• Order number

• Customer Name

• Clear photograph of the received product and video of parcel opening without editing.

​

Please click the real photo of the product and send to us to start return/exchange process. Also send the photo of the bill which is pasted onto the parcel.  

After sending the photos please pack the product with received bill . Within 2 days courier person will come and pickup the product.  After pickup please inform on email/Whatsapp, so that refund can be initiated . Within 7 days money will be deposited  to your account. You can provide your Google pay or PhonePe number for Refund. 

​

Refund Policy and Process:

​

For the approved returned product; we will reverse the amount to customer's original payment Account. Refund of Money will be done within 7 days from the Goods returned to original Source at our end. If customer used Cash on Delivery payment method, in that case refund will be transferred through Google Pay or PhonePe.

​

​

Payment Policy:

We provide secure payment methods.

Right now we support the following payment modes. 

UPI Payment / Google Pay / PhonePe / All UPI Apps

Credit/Debit Cards

Net Banking

​

No Cash on Delivery 

 In case of online payment refunds, the refunds can take upto 7 business days. 

​

Delivery Period is 7 to 8 days.  There might be delay due to calamities occurred which is not in control like war, natural calamities...etc